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Home CCI > Client centre > Claims > Claims process

We understand that claims can be stressful. We don't want to make the process any harder than it needs to be, so we've prepared some tips to help you in the event of a claim.

Tell us about your claim

 You can do this in a number of ways.​​


​​Once you've made contact, a claims officer will advise whether a loss adjuster or claims assessor is required. The more information you're able to provide, the quicker it is to process your claim.

In general, you will need to provide us with the following details:

  • Your policy or client number

  • The name of the insured on the policy

  • A detailed description of the incident

  • The date of the loss, and the address where the incident occurred

  • Any details of any other parties involved (if applicable)

We might also ask you for proof of purchase or evidence of value and ownership at the time of the claim.

Organising emergency repairs

Sometimes, emergency repairs are required. Emergency repairs can include:

  • Repairing broken glass,

  • drying carpet, and

  • any other repairs required to minimise your loss.

In the event of a damage claim, you have a duty of care to ensure the property is made safe. This can include cordoning off the damaged area, arranging temporary fencing etc.

If you're unsure about what safe repairs are required, or for after hours emergency claim assistance please call 1800 811 285.

Arranging repairs to your property

We generally recommend you lodge a claim prior to arranging any repairs and/or replacements.

CCI has a preferred supplier network that offers quality goods and repairs from authorised businesses. Our supplier network is supportive of your needs and can arrange any necessary emergency repairs, for example, glass or car windscreens.

You are welcome to choose your own supplier providing you obtain a fair and reasonable written quote. Please note: this quote will need to be supplied for assessment before you engage your own supplier.

In certain circumstances, a cash settlement may be available. Please contact us to discuss your options.

Reviewing your claim 

Once your claim has been recieved (either via phone, via form or online), a claims officer will review and action it within 3^ business days.

A claims officer will contact you ( via phone or email) to advise the following:

  • Your claim number

  • Whether any excess is applicable

  • Whether an assessor is required, or to

  • Request any outstanding information required to finalise your claim.

^ In the event of an extreme weather incident, timeframes may vary.

If you have any questions about your claim, or the claims process, please contact us. ​​​



© Catholic Church Insurance Limited (CCI) ABN 76 000 005 210, AFS Licence No. 235415, GPO Box 180 Melbourne 3001. All rights reserved. The information on this website is intended to provide a summary and general information only to clients of CCI. It does not constitute, and should not be relied on as advice or considered as a comprehensive coverage of the topics discussed. You should seek independent and professional advice that is tailored to your own circumstances. CCI will not take responsibility for any loss, damage or injury to any persons incurred by the use of content contained on this website.