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Home CCI > Client centre > Claims > Make a Claim

Make a ​Claim


You can lodge various online claims, or download a PDF claim form, via the links below.

Before starting a claim, make sure you have the following information handy:

  • Your policy or client number

  • The name of the insured on the policy

  • A detailed description of the incident

  • The date of the loss and address where the incident occurred

  • Details of any other parties involved (if any)

You may also want to read our Claims Process and FAQ's page prior to starting your claim.  

If you have any questions regarding your claim, please contact the Claims team on 1300 655 001.

Following lodgement of a claim, you can expect to receive contact from one of our claims officers within 5 business days, who will update you on the progress and take you through the next steps of the claims process.

Property Claims

You can lodge the following types of property claims online:

Start online claim​ ​​PDF claim form

Motor Claims

Use our online claim form to lodge your Motor Fleet Insurance claim, including vehicles belonging to a fleet or used for business purposes.

Start online claim     PDF claim form 

Student Care Claims

Prior to submitting a claim, be sure to visit the Student Care information page, or download the Making a Student Care claim flyer / Information SheetThese resources outline what medical expenses are claimable under the Student Care policy, and which ones are not.

Following this, you can then lodge your Student Care claim online. 

Start online claim    PDF claim form  

Cyber Claims

In the event of a cyber incident, your Cyber Insurance policy provides you with access to a 24 hour technical support helpline. 

Our global IT services provider, DXC is available to provide technical support and assist you through the claims process.

​​Call 1300 089 974

You can also email DXC on:

Public Liability Claims

For all Public Liability Insurance claims, including personal injury, property damage or advertising liabilities, please download and complete the PDF claim form below.

Upon completion of the claim form please return to:

GPO Box 180 Melbourne 3001 or via email to liabilityclaims@ccinsurance.org.au

Other claims

For Construction Insurance or Goods in Transit Insurance claims​, please download and complete the PDF claim form below. 

Upon completion of the claim form, please return to: 

GPO Box 180 Melbourne 3001 or via email to claims@ccinsurance.org.au 

PDF claim form 

For Voluntary Workers Personal Accident Insurance claims, please download and complete the PDF claim form below. 

Upon completion of the claim form please return to: 

GPO Box 180 Melbourne 3001 or via email to claims@ccinsurance.org.au

PDF claim form

Workers Compensation claims

If you are wanting to make a Workers Compensation claim, please visit our Workers Compensation area and select your state.

Questions?

Refer to our Claims Process and FAQ's page, or contact the Claims team on 1300 655 001

Can't find the claim form you're looking for? Please contact your Account Executive or call 1800 011 028

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Disclaimer

© Catholic Church Insurance Limited (CCI) ABN 76 000 005 210, AFS Licence No. 235415, GPO Box 180 Melbourne 3001. All rights reserved. The information on this website is intended to provide a summary and general information only to clients of CCI. It does not constitute, and should not be relied on as advice or considered as a comprehensive coverage of the topics discussed. You should seek independent and professional advice that is tailored to your own circumstances. CCI will not take responsibility for any loss, damage or injury to any persons incurred by the use of content contained on this website.