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Frequently Asked Questions regarding Student Care claims
For CCI to proceed with your claim, we require documentation confirming the injury sustained. This can be a Medical Certificate from a Medical Practitioner, Radiology Report, or Hospital Discharge letter/summary. This helps us to determine your eligibility for a Student Care claim payment.
Please Note: A legally qualified Medical Practitioner includes a General Practitioner, a specialist such as an Orthopaedic Surgeon, Psychiatrist, or a Dentist
We can pay non-Medicare medical expenses, such as:
Ambulance (claimable if nil ambulance cover available)
MRI's with nil Medicare Rebate attached
Private hospital accommodation and theatre fees (pending review of itemised invoices)
The policy excludes cover for medical expenses for which a Medicare benefit is available. It is also important to note that general insurers, including Catholic Church Insurance, are prohibited under section 126 of the Health Insurance Act 1973 from paying for a service for which a Medicare rebate is available, including the Medicare Gap.
The Medicare Gap is the difference between the scheduled Medicare benefit and the amount actually charged by the provider. Services provided by a Doctor, Surgeon, Anaesthetist, Pathologist and Radiologist that have a Medicare Item Number are not covered under the Student Care policy.
For more information about whether your expense is eligible, please visit the Medicare Benefits Schedule website.
No. CCI should be advised once an
incident occurs. Once we have received your claim
form, we will review the information provided and CCI will forward an
acknowledgement email advising you of the next steps. Any future documentation
with regards to this claim can be forwarded to us quoting the previously
provided claim number.
We can reimburse this expense as long
as there isn't a Medicare component of the service. We can pay your gap for
dental, physiotherapy, chiropractic and any other non-Medicare related
treatment for which you have claimed through your private health insurer.
Please ensure the invoices have the
following details included:
Must be a
provider ABN and Service Provider number
Yes. Although we can only pay for costs relating to an injury your child has sustained as a result of an accident.
We're not able to pay for emergency transport in the event of illness, known illness, or a pre-existing condition where emergency transport was used to treat or transport your child.
A asthma attack
CCI's Student Care policy is only for injuries sustained as a result of an accident when participating in a school related activity
or the incident is known to the school.
There are no time limits on medical/dental
expenses. We provide payment of dental treatment for the relevant damaged teeth
up to an amount of $7,500 as per the policy limit available. If the claim is
finalised after 3+ months of nil invoices received with a balance remaining,
and your child requires further treatment. We would require an updated Dental
Certificate to confirm the treatment required relates to the original incident.
Once on file the claim will be reopened, and any Non-Medicare related costs
will be reimbursed up to the policy limit available.
It is something that is considered
under the policy in the instance your child has had 5 consecutive days in a row
off school and require a tutor/personal tuition up to the limit of $2,500.
If the person who pays the nominated student's school fees dies as a result of an accident, we will pay the nominated student's school fees. Please note, school fee relief cannot exceed $15,000.
Certain types of
injuries may qualify for a separate lump sum benefit payment under the Student
Care Policy. In order for us to make this determination, we will require a
Medical Certificate from your treating doctor or a copy of the Radiology
Report/Hospital Discharge Summary detailing the nature, extent and treatment of
the injury received when you make a claim.
Please refer to the "Table of Benefits" within the Student Care policy for lump sum benefit amounts.
Call 1300 655 001 to obtain a copy of the policy or for more
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