If you're dissatisfied with our service and wish to make a complaint, you can:
Contact us via our online form or,
Write to us at:
Complaints OfficerCatholic Church Insurance LimitedGPO Box 180Melbourne, VIC 3001
Catholic Church Insurance Limited
GPO Box 180
Melbourne, VIC 3001
Call 1300 655 001 EST 8:30am to 5:00pm, Monday to Friday.
We will endeavour to respond to your complaint fairly, transparently and in a timely manner. We are committed to:
Acknowledging receipt of your complaint within five business days (applicable to complaints that fall under the General Insurance Code of Practice), and
If you have made a complaint through Stage One and are still not satisfied with our response, you may request that your complaint is reviewed by our Internal Disputes Resolution Committee (IDRC) to make a final decision on behalf of CCI.
General Insurance Code of Practice
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