Skip Ribbon Commands
Skip to main content
Home CCI > Complaints

​Complaints

Stage One

If you're dissatisfied with our service and wish to make a complaint, you can:

Contact us via our online form​ or,

Write to us at:

Complaints Officer

Catholic Church Insurance Limited

GPO Box 180

Melbourne, VIC 3001​

​​​

Call 1300 655 001 EST 8:30am to 5:00pm, Monday to Friday.

We will endeavour to respond to your complaint fairly, transparently and in a timely manner. We are committed to:

  • Acknowledging receipt of your complaint within five business days (applicable to complaints that fall under the General Insurance Code of Practice), and

  • Once we have received all the necessary information, responding to your complaint within 15 business days. CCI will deal with complaints concerning privacy issues and workers compensation issues in accordance with our Privacy Policy and the relevant workers compensation state regulations. 

Stage Two

If you have made a complaint through Stage One and are still not satisfied with our response, you may request that your complaint is reviewed by our Internal Disputes Resolution Committee (IDRC) to make a final decision on behalf of CCI.

Once your dispute has been reviewed by the IDRC, if you are still not satisfied with our decision or the process you may choose to refer your dispute to the Australian Financial Complaints Authority (AFCA), an independent organisation that resolves disputes between consumers and financial service providers, via the details below:

GPO Box 3
Melbourne VIC 3001
Tel: 1800 931 678
Website: www.afca.org.au

General Insurance Code of Practice

CCI will deal with complaints concerning privacy issues and workers compensation issues in accordance with our Privacy Policy and the relevant workers compensation state regulations.

Top

Disclaimer

© Catholic Church Insurance Limited (CCI) ABN 76 000 005 210, AFS Licence No. 235415, GPO Box 180 Melbourne 3001. All rights reserved. The information on this website is intended to provide a summary and general information only to clients of CCI. It does not constitute, and should not be relied on as advice or considered as a comprehensive coverage of the topics discussed. You should seek independent and professional advice that is tailored to your own circumstances. CCI will not take responsibility for any loss, damage or injury to any persons incurred by the use of content contained on this website.